Food supplement. Not a medicine. Sold by SILVESTAR GRINYON, Sofia, Bulgaria.

Privacy Policy

Last updated:

This Privacy Policy explains how SILVESTAR GRINYON ("we", "us", "our") collects, uses, and protects personal data when you visit silvestargrinyon.bg or place an order for Rivura Strength.

We are a Bulgarian sole trader under Sole trader (individual). Our registered address is G. M. Dimitrov Blvd 59, 1797 Sofia, Bulgaria.

1. Information we collect

We may collect and process the following categories of personal data:

  • Order enquiry data: your name and telephone number, submitted via the order form.
  • Contact form data: your name, email address, and message content.
  • Automatically collected data: IP address, browser type, pages visited, referring URL - collected via analytics cookies where you have consented.
  • Cookie preference data: your consent choices, stored locally in your browser.

2. How we use your information

  • To contact you by phone to confirm and process your order (order form submissions).
  • To respond to your enquiry (contact form submissions).
  • To improve our website and advertising performance (analytics and marketing cookies, with consent).
  • To comply with our legal obligations.

3. Legal basis for processing (UK GDPR)

We process your personal data on the following bases under Article 6 of the UK GDPR:

  • Contract / pre-contractual steps (Art. 6(1)(b)): processing your order request and arranging delivery.
  • Legitimate interests (Art. 6(1)(f)): improving our website and preventing fraud.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies, where you have opted in via our cookie banner.

4. Sharing and disclosure

We do not sell your personal data. We may share data with:

  • Courier and logistics partners, solely to arrange delivery of your order.
  • Google LLC (analytics and advertising services) - subject to your cookie consent.
  • Legal authorities, where required by law.

5. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal data is restricted to those who need it to perform their duties.

6. Your rights

Under UK GDPR you have the right to:

  • Access your personal data (Subject Access Request).
  • Rectify inaccurate data.
  • Request erasure ("right to be forgotten") where applicable.
  • Object to or restrict processing.
  • Data portability (where processing is automated and based on consent or contract).
  • Withdraw consent at any time, without affecting the lawfulness of prior processing.
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

To exercise your rights, contact us at [email protected] or by post to the address above.

7. International data transfers

Where data is transferred outside the UK (for example, via Google's servers), we rely on adequacy decisions or standard contractual clauses to ensure appropriate safeguards are in place.

8. Retention periods

Order enquiry data is retained for up to 24 months following the enquiry, or as required to resolve any disputes. Contact form data is retained for 12 months. Analytics data is retained in accordance with Google's standard retention settings.

9. Children's privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted data, please contact us so we can delete it.

10. Third-party services

We may use the following third-party services:

  • Google Ads conversion tracking - to measure the effectiveness of advertising campaigns.
  • Google Ads remarketing - to show relevant advertising to previous visitors (with consent).
  • Google Analytics - to understand how visitors interact with our website (with consent).
  • Google Maps API - to display our office location on the contact page. Google's own privacy policy applies to map embeds.

Each of these services may set cookies. Please see our Cookie Policy for full details.

11. Cookie use

We use cookies on this website. For full information, see our Cookie Policy. You can manage your preferences at any time via the cookie banner.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be signalled by updating the "Last updated" date at the top of this page.

13. Contact information

SILVESTAR GRINYON · G. M. Dimitrov Blvd 59, 1797 Sofia, Bulgaria · [email protected] · +44 20 7946 0318